For ready-made malas, as long as it is not damaged, you may return it within 3 days of receipt, for any reason, and receive a credit towards a different piece. (less shipping)
Custom malas are made for a specific person and are not resalable; therefore, they are not returnable or refundable.
I use the strongest nylon cord available so that you can use your mala daily; however, if for some reason the string should break in under 1 year's time, send it back to me (you pay postage) and I will restring it at no charge. Please be sure you have all your beads included. Replacement beads will incur a charge. Please be mindful not to hit your mala/pendant against hard surfaces, such as countertops. They are minerals and they can break. broken pendants cannot be repaired. While broken pendants can be replaced (for a fee), the whole mala will need to be taken apart and reassembled. This is not part of the warranty and will incur a repair charge.
Past 1 year and the string broke? Please return it and I will restring it for $60 which includes the new string (postage is additional). Please be sure to include all your beads. Missing beads will incur a charge.
It is best not to wear your mala into water or use any cleaning products on it.